Frequently Asked Questions

ORDERS + RETURNS

How do I track my Order?

You will receive automatic updates once your order is successfully placed on the store.

What if my order has missing items?

If your order is missing items on delivery, do contact us via our customer service line +234(0)8061605595

Can I return or exchange an Item?

Yes you can. Kindly go through our return and exchange policy HERE.

How do I change my Order?

To change your order, kindly contact customer service on +234(0)8061605595. We cannot accept changes on custom orders 24hours after it is placed.

PAYMENTS

What Payment Options are available?

You can choose to pay with card via Paystack at checkout. You can also pay via bank transfer. Details is stated at checkout. We offer pay on delivery for some items within Port Harcourt Metropolis.

DELIVERY

What is your delivery cost?

Presently, we offer different categories of flat rate delivery cost based on total amount spent. This is stated at checkout.

What delivery options are available?

• We offer doorstep delivery via DHL.
• We also offer pick up delivery via agreed logistics partner.

What is your delivery policy?

For our delivery policy, kindly click here >>  Delivery Policy.

SALES

How do I become a Bobozkids partner?

If you have a retail store or are a buyer for a retail/e-commerce store, we can supply you our brand products when you submit our buyer request form. If accepted, you can place your orders. 

Do you offer wholesale prices on your products?

Yes! We offer wholesale prices to brick and mortar as well as e-commerce retail stores. We do have one key requirement. You must order above MOQ for us to sell at wholesale prices.

Should you have any further questions, feel free to reach out to us on any of our customer service channels, we will gladly respond.